hotel courses
Unlock the know-how of professional hotel management.
From Service to Experience, From Moment to Memory
From front-line operations to leadership development, our training courses—spanning Food & Beverage, ousekeeping, and more—are tailored to sharpen efficiency and enhance guest satisfaction.
On this page, you’ll discover training solutions designed to help both individuals and teams succeed.
Unlock the know-how of professional hotel management.
For executive leaders and department heads seeking to strengthen strategic and operational skills
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Our training program is designed to guide leaders in transforming their
team’s mindset and approach toward guests – in a sustainable way. We
help ensure that staff respect, trust, and follow their leaders, while
reducing guest complaints, increasing satisfaction, and ultimately
driving repeat business and higher revenue.
– Senior Management Team,
– Hotel Manager and Deputy Manager,
– SalesManager, Marketing Manager,
– HR Manager,
– Technical Manager
A focused training program for leadership teams, supporting strategic decision-
making and effective hotel administration.
Front Office Department
Impressions Begin Here
For every professional committed to enhancing engagement and communication with guests.
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This program highlights the importance of the front office team, with a special focus on reception. Being the first point of contact, they represent the entire property from the very first moment. A warm smile and attentive welcome set the stage for the whole guest journey. At the same time, the wellness team learns how to offer experiences that go beyond service – ensuring every guest can fully disconnect from daily stress and enjoy genuine relaxation.
– Managers: Front Office Manager, Back Office Manager, Front Desk
– Supervisor, Spa/Wellness Manager and Deputy
– Front Desk: Receptionist, Bellboy, Cashier
– Wellness: Spa receptionist, masseur, hairdresser, beautician, sauna master, personal trainer, gym trainer
F&B Department
Cuisine wows. Service seals it
For all F&B divisions, ensuring top-level service and smooth operations
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The program emphasizes that the pinnacle of a guest’s hotel experience is often defined by gastronomic moments. It highlights how the perfect combination of expertly crafted dishes and refined service creates an exclusive experience. The training offers practical guidance on how to ensure guests come back time and again.
– Restaurant/Bar Heads: Maitre’D Hotel and Deputy, Bar Manager and
– Deputy, Banquet Manager, Room Service Manager
– Restaurant: Floor Manager (supervisor), Waiters
– Bar: Sommelier, Bar Staff
– Kitchen: Executive Chef, Sous Chef
– Banquet: Banquet Manager, Banquet Waiters
– Room Service: Room Service Manager, Bell Boys
Housekeeping Department
Step Out from the Shadows
For everyone striving to boost their communication and efficiency skills.
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Behind Every Perfect Stay, There’s a Team
A great guest experience is the result of every team member working in harmony. From the front line to the behind-the-scenes heroes, our training highlights how trust, dedication, and teamwork create an environment where guests feel completely at home. Discover the power of your role in making every stay unforgettable.
– Housekeeping management: HK Manager and Deputy, Supervisors
– Chambermaids and assistants (Utility staff)
